The Telecommunications Unit of every law enforcement agency is the lifeline of the organization. The Telecommunications Division of the Leon County Sheriff's Office, consists of several integral systems: telephone communications, command and operations, and radio communications. Through telephone communications, the Office aims to reduce crime through rapid and accurate communication with citizens of the Leon County/Tallahassee area.
Telecommunication Officers utilize various resources for gaining pertinent information. Such resources include the administrative/landline telephones, 911/Emergency Management consoles including Telecommunication Devices for the Deaf/Hearing Impaired (TDD), NCIC/FCIC (National Crime Information Center/Fla. Crime Information Center) and CJIS (Criminal Justice Information System) terminals. The NAWAS (National Weather Warning System) and EMnet (Emergency Network Communications System) are also valuable and reliable resources.
The control and command system coordinates information received from the citizens, processes the given information and initiates the response of a field unit and/or an investigation. Upon compiling the information, the Telecommunications center generates the exchange of information between the center and field units for response, via radio transmission.
When fully staffed, the LCSO Telecommunications Unit consists of 36 trained Telecommunications Officers including a shift supervisor for each of the four shifts. One training supervisor, one quality assurance supervisor, and one overall unit supervisor complete the staffing. The four shifts cover a 24-hour period to provide around-the-clock service to the public sector.
The Telecommunications Officer is truly the lifeline between the citizens of the Leon County / Tallahassee area and the Sheriff's Office.